Welcome to urban Terms & Conditions

At urban, we take pride in our experienced and dedicated team of professionals who are committed to providing top-quality air conditioning services. Our team consists of skilled technicians, customer support staff, and managers, all working together to ensure your comfort and satisfaction.

Meet Our Experts:
  • Technicians: Our technicians are certified and highly trained in all aspects of air conditioning services, including installation, repair, and maintenance. With years of experience, they are equipped to handle all brands and models of AC units, ensuring efficient and effective service every time.
  • Customer Service Team: Our customer service team is here to help you with inquiries, bookings, and any questions you may have regarding our services. We are always ready to assist with a smile and provide solutions tailored to your needs.
  • Management Team: Our leadership is committed to upholding the highest standards of customer service, safety, and satisfaction. We focus on continuous improvement, ensuring that every aspect of our service is efficient and reliable.

We believe in maintaining a positive and professional work environment, which reflects in the quality of service we deliver to our clients.

Service Conditions

The following conditions apply to the services we provide. By using our services, you agree to the terms outlined below:

1.Service Booking and Cancellation:
  • Booking: To book a service, please contact us via phone, email, or our website. A confirmation will be sent to you once your booking is secured.
  • Cancellation: We require at least 24 hours' notice for cancellations or rescheduling. Failure to do so may result in a cancellation fee.
2.Payment:
  • Billing: Payment for services is due upon completion unless otherwise agreed upon in advance. We accept various payment methods including credit cards, debit cards, and electronic transfers.
  • Pricing: Prices are subject to change and may vary based on the service required. An estimate will be provided before any work begins.
3.Service Guarantees:
  • We offer a warranty on parts and labor for repairs and installations. The duration of the warranty may vary depending on the service performed and manufacturer’s warranty.
  • If you experience any issues with the service provided within the warranty period, please contact us for a resolution.
4.Liability:
  • While we take every precaution to prevent damage to your property during the performance of our services, [Your Company Name] is not liable for any accidental damage caused during the course of our work.
  • Our liability is limited to the cost of the service provided.
5.Customer Responsibilities:
  • Access to Equipment: It is the customer’s responsibility to ensure that the area around the AC unit is accessible and free of obstructions to allow our technicians to work effectively.
  • Accurate Information: The customer agrees to provide accurate and complete information regarding the AC unit, its condition, and any relevant issues to ensure the best possible service.
Privacy and Data Protection:
  • We respect your privacy and protect your personal data in accordance with our Privacy Policy. By booking a service, you consent to the collection and processing of your personal information as described in our policy.