Welcome to urban privacy policy

At urban, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our air conditioning services, visit our website, or interact with our business in any other way.

By using our services or website, you consent to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: This includes your name, contact information (such as phone number, email address), and billing details when you request our services or sign up for our communications.
  • Service Information: Details related to the services you request, including AC installation, maintenance, repairs, and your equipment specifications.
  • Website Usage Information: Information about your interaction with our website, including your IP address, device information, browser type, and the pages you visit, collected through cookies and similar technologies.
2. How We Use Your Information

We use the information we collect for the following purposes:

  • Providing Services: To schedule and complete AC installation, repairs, and maintenance.
  • Communication: To respond to your inquiries, confirm appointments, and send reminders or updates about our services.
  • Billing and Payments: To process payments for services rendered.
  • Marketing: To send you promotional offers or newsletters, if you have opted in to receive such communications.
  • Improvement of Services: To analyze customer feedback and enhance our offerings.
3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except in the following cases:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, IT services, or marketing partners.
  • Legal Requirements: If required by law or to protect our rights, we may disclose your information to comply with legal obligations, prevent fraud, or respond to legal requests.
4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

5. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

6.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting the updated policy on our website with the updated effective date.